Terms of Service

You must be at least 18 years old to create a Bunbee account. By using the Service, you confirm that you are 18 or over.

The Service is designed for use by parents and caregivers. Where the Service involves data about a child (such as a child profile), you confirm that you are the child's parent or legal guardian and have authority to provide that information on their behalf.

The Service is currently available only to users in the United Kingdom. We do not direct the Service to users in other countries and do not warrant that the Service complies with the laws of any other jurisdiction.

By accessing or using the Bunbee application or website (collectively, the "Service"), you agree to be bound by these Terms of Service ("Terms"). If you disagree with any part of the terms, then you may not access the Service.

These Terms apply to all visitors, users, and others who access or use the Service.

Bunbee is a guidance application designed to help caregivers understand food, early development, and wellbeing. The Service provides information through barcode scanning, AI-assisted chat, and curated content.

We reserve the right to modify, suspend, or discontinue the Service (in whole or in part) at any time, with or without notice to you.

When you create an account with us, you must provide us information that is accurate, complete, and current at all times. Failure to do so constitutes a breach of the Terms, which may result in immediate termination of your account on our Service.

You are responsible for safeguarding the password that you use to access the Service and for any activities or actions under your password. You agree not to disclose your password to any third party. You must notify us immediately upon becoming aware of any breach of security or unauthorized use of your account.

Some parts of the Service are available on a paid subscription basis ("Subscriptions"). You will be billed in advance on a recurring monthly or annual basis depending on the plan you select.

AUTOMATIC RENEWAL
Your subscription renews automatically at the end of each billing period at the then-current price. You can cancel at any time via Settings → Your Plan → Manage Subscription, or by emailing billing@bunbee.app. Cancellation takes effect at the end of your current billing period, and you retain access to paid features until that date.

FREE TRIAL (PREMIUM ONLY)
Bunbee Premium begins with a 7-day free trial. To avoid being charged, you must cancel before the trial ends. We will send a reminder email 3 days before your trial converts to a paid subscription. After the trial, you will be charged the monthly subscription rate unless you have selected annual billing.

PRICE CHANGES
We may update subscription pricing. For existing subscribers, we will give at least 30 days' notice of any price change. If you do not agree with a price change, you may cancel before the new price takes effect.

14-DAY RIGHT TO CANCEL (Distance Contracts)
Under the UK Consumer Contracts Regulations 2013, you have the right to cancel a paid subscription within 14 days of purchase WITHOUT giving any reason. However: by starting to use the Premium features immediately on purchase, you expressly request the supply of digital content before the 14-day cancellation period ends, and you acknowledge that doing so means you LOSE the right to cancel under those Regulations once you have accessed any paid feature.

If you want to preserve your 14-day cancellation right, do not use Premium features for 14 days after purchase. You can then cancel for any reason within that period for a full refund.

REFUNDS OUTSIDE THE 14-DAY PERIOD
Outside the 14-day window, we offer refunds at our discretion for service issues or accidental purchases. Contact billing@bunbee.app within 30 days of the charge. Refunds for renewals can usually be processed up to 7 days after the charge.

THE SERVICE DOES NOT PROVIDE MEDICAL ADVICE, DIAGNOSIS, OR TREATMENT.

The contents of the Bunbee Service, such as text, graphics, images, and other material contained on the Service ("Content") are for informational purposes only. The Content is not intended to be a substitute for professional medical advice, diagnosis, or treatment.

Always seek the advice of your physician, pediatrician, or other qualified health provider with any questions you may have regarding a medical condition or the health and development of your child. Never disregard professional medical advice or delay in seeking it because of something you have read on the Bunbee Service.

If you think you or your child may have a medical emergency, call your doctor or emergency services immediately.

Ingredient and nutrition data presented in the Service is sourced from third-party databases including OpenFoodFacts, USDA, retailer data feeds, and AI extraction. Product formulations change over time, and the Service may not reflect the latest version of a product.

ALLERGEN INFORMATION — IMPORTANT
For users with food allergies, intolerances, or specific dietary requirements: do NOT rely on the Service alone to confirm whether a product is safe. Always read the actual product packaging and verify ingredient information against the manufacturer before consumption.

The Service's allergen detection, ingredient analysis, and scoring are guidance tools only and may contain errors or omissions. Bunbee makes no warranty that allergen information is complete, accurate, or up to date.

GUIDANCE SCORES
The colour-coded scores, recommendations, and contextual notes are informational guidance to help you make decisions and are not guarantees of product safety, nutritional adequacy, or suitability for any particular child. They do not replace professional medical, dietary, or paediatric advice.

NOTHING IN THESE TERMS LIMITS OR EXCLUDES OUR LIABILITY FOR:
(a) death or personal injury caused by our negligence;
(b) fraud or fraudulent misrepresentation;
(c) any matter for which it would be unlawful for us to exclude or restrict liability, including under the UK Consumer Rights Act 2015 and the Consumer Protection Act 1987;
(d) any other liability that cannot be excluded by applicable law.

SUBJECT TO THE ABOVE, AND TO THE EXTENT PERMITTED BY LAW:
Bunbee, its directors, employees, partners, agents, suppliers, and affiliates shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profits, data, use, goodwill, or other intangible losses arising from your access to or use of the Service.

Our total aggregate liability to you for any direct losses arising under or in connection with these Terms or the Service is limited to the greater of:
(a) £100, or
(b) the total amount you have paid to us in the 12 months preceding the event giving rise to the claim.

The Service allows you to provide certain information, including your child's name, date of birth, dietary preferences, scan history, chat conversations with Bee, and feedback ("User Content"). You are responsible for ensuring that User Content you provide is accurate, legal, and that you have the right to share it (including any information about your child as their parent or legal guardian).

LIMITED LICENCE
By submitting User Content to the Service, you grant Bunbee a non-exclusive, worldwide, royalty-free licence to use, store, and process that content solely to provide and improve the Service to you. We do not publicly display your User Content, sell it, or use it for advertising. We do not use your User Content to train third-party AI models.

You retain all ownership rights to User Content you submit.

PROHIBITED CONTENT
You must not submit content that is illegal, defamatory, abusive, infringes third-party rights, or contains personal information about anyone other than yourself or your dependants for whom you have parental responsibility.

YOUR TERMINATION
You may terminate your account at any time by deleting it via Settings → Privacy & Data → Delete Account, or by ceasing to use the Service. If you have an active paid subscription, see Section 4 for cancellation effects.

OUR TERMINATION
We may suspend or terminate your account if:
(a) You materially breach these Terms and, where the breach is capable of remedy, fail to remedy within 14 days of our notice;
(b) You engage in fraud, abuse, or activity that damages other users, our reputation, or our infrastructure;
(c) We are required to do so by law or regulatory authority;
(d) We discontinue the Service entirely (see below).

Where we terminate your account through no fault of yours, we will refund any unused portion of a paid subscription period.

SERVICE DISCONTINUATION
If we discontinue the Service entirely, we will give at least 30 days' notice to existing paid subscribers and refund any unused portion of a paid subscription period.

UPON TERMINATION
Your right to use the Service ceases immediately upon termination. Sections of these Terms that by their nature should survive termination (including Liability, Governing Law, Data Retention) will continue to apply.

You retain control over your personal data. Your rights under UK GDPR are set out in full in our Privacy Policy. In summary:

ACCESS & EXPORT
Download a copy of your data at any time: Settings → Privacy & Data → Export JSON.

CORRECTION
Update your personal information directly in Settings.

DELETION
Delete your account and associated data at any time: Settings → Privacy & Data → Delete Account. Deletion is completed within 30 days. See our Privacy Policy for the full list of data removed and what may be retained.

WHAT MAY BE RETAINED AFTER DELETION
- Anonymised transaction records for users who have made a payment, retained for 6 years to comply with UK HMRC and VAT regulations
- Encrypted backups for up to 35 days, after which they are overwritten

SUBSCRIPTION DATA
If you have an active paid subscription when you delete your account, this does not automatically cancel future billing. You must cancel the subscription via Settings → Manage Subscription or by contacting billing@bunbee.app before deleting your account.

For complete details, see our Privacy Policy.

These Terms shall be governed by and construed in accordance with the laws of England and Wales.

Disputes arising under or in connection with these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales — except that if you are a consumer resident in another part of the United Kingdom, you may also bring proceedings in the courts of your home jurisdiction in accordance with the UK Consumer Contracts Regulations 2013.

Our failure to enforce any right or provision will not be considered a waiver. If any provision is held invalid by a court, the remaining provisions will continue in effect.

If you have any questions about these Terms:

• General questions: hello@bunbee.app
• Billing questions: billing@bunbee.app

These Terms are entered into with:
Emaloua Limited
128 City Road, London, EC1V 2NX
Company number: 17118671
Registered in England and Wales